To be eligible for returns and refunds, you should report your case within 24 hours upon delivery of your flowers and is subjected to a mandatory review and investigation process by our Customer Support team. The flowers should also remain the same way as delivered. When filing your report, kindly provide us with your order number, several pictures of the defective product, and reasons on why are you requesting for a return or refund. In all other cases, it is the responsibility of the recipient to care for the flowers once it has been delivered. If refund take place, the refund process will take 3-7 working days.
It is highly unlikely that this will happen but in an unfortunate case if this happens to you, get in touch with our Customer Support immediately by sending us an email at info@flowersgoods.com (Mon-Sun, 8:00 AM-5:00 PM) or message us via Facebook messenger, our friendly Customer Service Team will help solve it.
Don’t worry! If you’ve noticed a few darker petals on the outer area of your roses these are known as ‘guard petals’ and can be safely removed before you put them in your vase. They may appear slightly brown or lighter in colour, this is completely normal!
These are simply the roses clever little way of protecting the inner flower before it begins to bloom, and whilst they might not look very appealing they can easily be removed to reveal the beautiful rose. If you gently remove the outer 2-3 petals you’ll find the new and soft petals inside.
All our flowers are made fresh daily and our florists take great pride in making sure all our bouquets / arrangements leave Flower Chimp looking as beautiful as possible. However, when they arrive to you they may appear a little droopy or squashed – never fear! They’ll just be a little thirsty. Trim the ends of the stems and fill your flower jar up with some water and after a good overnight drink they’ll perk right up!
In the event if you have any doubts or questions, please feel free to contact our Customer Service team.
The flowers, fillers, and foliage in our bouquets come to us in different shapes, colors, sizes, and stages of bloom. We are also committed to send only the fresh flowers to our customer, therefore the specific varieties of flowers may differ based on availability. Our florists will always do their best to replicate the pictures seen on our website and social media. Rest assured that even if the bouquet you received is slightly different, it have been arranged with utmost care and attention.
Flower Chimp flowers are all freshly designed and arranged, so on average they will last between 3-7 days provided that you follow our care instructions. Some flowers such as orchids will even last up to 2 weeks or even longer only if proper care is given to maintain its’ freshness. Different flowers naturally have differing lifespans but we try to always include varieties that we’re sure will last the distance.
To know more about caring for your flowers, kindly have a look at our Care Instructions.
Great question! Here’s a few tips and tricks that you can try to keep your flowers living longer.
– Remove all lower leaves from flowers so they aren’t in the water
– Trim the stems regularly
– Change the water every other day
– Avoid direct sunlight and choose a draft-free area
– Add a tablespoon of sugar to the water. The sugar will help nourish the flowers and promote opening of the blooms
Feel free to refer to our Care Instructions section for more information.
We offer a large variety of flowers and arrangements for many occasions. We always have numerous Daisies, Sunflowers, Gerberas, Roses, Carnations, Orchids and others in stock.
Browse our flowers by occasions or even by collections to make sure you pick the right design for your loved one.
In the event if the delivery details provided is incorrect (example: wrong address / contact / name) we cannot accept responsibility for the failed delivery. We will arrange to re-deliver on the next available time slot but a re-delivery fee will be incurred. To ensure the flower’s condition and freshness, customer is require to update us the next course of action within 24 hours.
Unfortunately, we are unable to deliver to PO boxes. We have our highest success rate when delivering to residential and business addresses. If your delivery is to an apartment / condominium we recommend you check first if someone will be home to accept the delivery.
Yes we do! Our couriers will deliver to the ward where possible or closest receptionist, if available. We cannot guarantee they will be delivered directly to patients or staff as each hospital have differing rules and protocol.
It’s important to include a ward and bed number if you’re sending to a hospital to give us the best chance of a successful delivery. Be sure to check they haven’t been discharged before ordering!
In saying this due to the COVID-19 situation and the constant changes we continue to find more and more hospitals are refusing to accept deliveries.
It can also be dependent on the driver’s discretion as they are entitled to refuse to deliver to hospitals too. We recommend sending to a residential address instead or confirming with the hospital that they are still accepting deliveries before you place your order.
Great news! We deliver to all areas in PH, except P.O boxes, some rural or restricted areas (example: Free Trade Zone areas). Feel free to check with our Customer Service Team by sending us an email at info@flowersgoods.com (Mon-Sun, 8 AM-5 PM). Thank you!
While still in the checkout process, the “Delivery Instructions” field is right below the “Customer Information” form. You can write special delivery instructions for our delivery team to carry out upon delivery. We will always do our best to meet these instructions if the situation permits.
Note: We are unable to provide specific time slots for orders, sorry!
As much as we would like to, we are not always able to. Should the recipient be unavailable at the time of delivery, we will pass the flowers to a receptionist, colleague, family member, friend or security guard post. Sometimes, due to some security policies imposed by certain residences, office buildings and companies, our rider will not be allowed to enter the premises but to call for the recipient to collect the flowers themselves.
Once our flower courier successfully delivers the item, you will receive a delivery confirmation email to confirm that your flower has been delivered.
Feel free to contact our Customer Service team if you have any questions!
Our flowers are delivered by drivers that are experienced in transporting delicate goods – flowers. Therefore, we know how to make sure that the flowers will arrive just like the florist has designed them.
We deliver the orders according to the timeslot that you’ve chosen.
Please note that we are unable to provide or promise an exact time of delivery but be rest assured that our delivery routes will be planned with efficiency in mind.
Absolutely! We’d love to see you at our place! 😊 Self-pickup is available between 9am and 6pm, and we’ll send you a heads-up as soon as your order is ready for pickup. When placing your order, the pickup option will be available at the checkout page after you’ve selected the date, time slot, and message card.
You can pick up your order from our location at:
Flowers & Goods Store
Great news! We’re delighted to offer a flat delivery fee of just $9.90 SGD for islandwide delivery across Singapore! Whether it’s a bouquet to brighten someone’s day or a thoughtful gift, we’ll make sure it arrives on time, hassle-free!